Shipping, Returns & Refund Policy

Last Updated: July 30, 2026

At Pure Torque Motors, we are committed to making your purchasing experience simple and transparent. Please review our shipping, return, and refund policies before placing your order.

Shipping Policy

Pure Torque Motors ships low mileage engines and transmissions throughout the United States and to customers in Canada, Europe, and many international destinations.

Orders are typically processed within 1–3 business days after payment has been received and product availability has been confirmed. Once your order has been prepared for shipment, you will receive shipping confirmation and tracking information where available.

Shipping Rates

Shipping charges are calculated according to your order value.

For orders outside these ranges or international shipments, please contact our sales team for a personalized freight quote.

Freight Deliveries

Most engines and transmissions are shipped by commercial freight carriers.

When your order arrives, you must inspect the shipment before signing the delivery receipt. If you notice visible damage to the packaging or product, note the damage on the carrier’s paperwork, take photographs, and notify both the freight carrier and Pure Torque Motors within 24 hours.

Failure to report shipping damage promptly may affect the carrier’s ability to process a claim.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities.

Returns Policy

Due to the nature of automotive engines and transmissions, all returns require prior authorization from Pure Torque Motors.

A return request must be submitted within 30 days of delivery.

To qualify for a return, the product must:

• Be in its original condition.
• Not have been installed, modified, or disassembled.
• Include all components supplied with the shipment.
• Be returned in suitable packaging to prevent shipping damage.

Returns sent without prior approval may be refused.

Special-order products, custom-requested items, electrical components, and products altered after delivery are generally not eligible for return unless they were supplied incorrectly or arrive damaged.

Customers are responsible for return shipping costs unless the return results from our error.

Incorrect or Damaged Orders

If you receive the wrong product or your shipment arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photographs of the product and packaging
• A description of the issue

Once reviewed, we will work with you to arrange a replacement, exchange, or another appropriate resolution.

Refund Policy

Approved refunds will be issued using the original payment method after the returned product has been received and inspected.

Refund processing generally takes 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error by Pure Torque Motors or damage that occurred during shipment.

If a returned product shows signs of installation, misuse, modification, or damage not caused during shipping, the refund may be reduced or denied.

Order Cancellations

Orders may be cancelled before shipment by contacting our customer support team as soon as possible.

Once an order has been prepared for shipment or collected by the freight carrier, cancellation may no longer be possible. In such cases, the order will be treated as a return and will be subject to this policy.

Need Assistance?

If you have questions regarding shipping, returns, refunds, or your order status, our customer support team is here to help. We are committed to providing reliable service and quality low mileage engines and transmissions to customers across the United States and around the world.